I hope this email finds you well. I have experience in residential construction and customer service, I will excel in keeping projects on time and up to date. I know the importance of following through with emails and phone correspondence. I enjoy the backend of operations when it comes to administrative tasks. As an administrator, I keep digital files and documents organized with accuracy. I'm aware of all the different code restrictions and municipal zoning requirements when it comes to buildings. I follow guidelines and implement procedures in order to comply with authorities having jurisdictions. My last job as a service coordinator for a fire and safety company, I became the backbone of operations. I was hired for a six month contract, filling in for someone who was on absence of leave for medical reasons. I really enjoyed managing the flow of information between technicians, office and clients. I had to make sure tickets and invoices were properly filled out, sent and addressed to the right people. We used BRC as the proprietary software to manage reports, tickets, invoices and schedules. Between all the softwares I've used, I'm comfortable learning new systems and applying my experience on top of it. I make for a great team player because I know the importance of keeping things organized. I'd like to continue my career in the direction of office management. I do well in team environments and can initiate projects independently. Please reach out if you require any information or if you're interested in working together.
Masters Fire & Safety / Service Coordinator
Vancouver / Dec. 2024 - Dec. 2025
• Maintained project setup, documentation, and
administrative processes.
• Tracked project progress, submissions, inspections, and
close-out requirements.
• Ensured teams had up-to-date project information.
• Communicated across internal teams and external
stakeholders.
• Use of NFPA and BC Building Code standards.
• Microsoft Office and BRC was the primary applications
used.
Westbow Construction / Arch. Designer
Chilliwack / May 2019 - August 2024
• Proficient in Revit, Microsoft Suite, Adobe Acrobat,
Enscape and Smart sheets.
• Created comprehensive documents, specifications, and
building plans for development.
• Prepared 3D and 2D models of structures for schematic
designs in Pre-design stages.
• Conforming to building codes, zoning laws, and
environmental regulation, (Step Code).
• Coordinated meetings with contractors, foremen and
project managers with internal teams.
• Created proposals for projects with PowerPoint and
Adobe.
• Liaised with professional engineers, architects and
consultants to integrate structural, mechanical, and
electrical systems (MEP).
Rexford Cont. & Design Inc. / Draftsman
Chilliwack / Nov. 2016 - Dec. 2018
• Contractual freelance work.
• Created working drawings to completion with Revit.
• Redlines and revisions.
• Assisted the designer with transferring AutoCad files to
Revit and managing their documents.
Concentrix / Customer Service Rep.
Chilliwack / April 2015 - Sept. 2017
• Properly and efficiently handled a multi-line phone
system.
• Reported account activities with CRM ZOHO.
• Logged incidents promptly, clearly and accurately.
• Dealt with customer complaints and escalations.
• Added value to the customers experience and identified
opportunities to boost satisfaction.
• Ability to work under pressure and meet tight
deadlines; 80-130 calls a day.
Software Proficiency
- Zendesk
- BRC
- Microsoft/ Word, Excel, Outlook, Teams, Power Point
- Autodesk/ Autocad, Revit
- Adobe/ PDFs, Photoshop, Illustrator, Express